Terms and Conditions
Terms and Conditions are very important to book or participate in a tour and any related product or service (a “Tour”) with Manu Jungle Tour. By booking with us, you agree to the following Terms and Conditions.
1. Booking
Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount.
- Verification: Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
- Deposit: You will pay a deposit which is completely non-refundable in any situation. There are no exceptions.
- Documentation: You will be required to show the original passport (not a copy) that you booked with at the checkpoint to enter the Inca Trail. If you renewed your passport after booking, you must bring both your expired passport and your new, valid passport to permit entry.
- Student Discount: The only acceptable ID to receive a Student Discount is your University Card with a clear expiration date that must be the same year as the trek. You must submit a copy of this card at the time of booking.
2. Cancellations
To confirm this trip, a deposit of 40% is required per person at the time of booking. The balance of the trip price is due 90 days before the departure date.
IMPORTANT: Once booked, deposits are non-refundable. Cancellations must be made in writing (we do not accept medical notes of any kind). Standard cancellations are subject to the following per-person penalties:
| Cancellation Timeframe | Penalty Fee |
|---|---|
| 91 days or more before departure | We will retain 50% of your deposit. |
| 90 – 16 days before departure | We will retain 75% of the total tour cost. |
| 15 – 0 days before departure | We will retain 100% of the total tour cost. |
3. Inca Trail Tours
- Permits: Permits for the Inca Trail are in your name and cannot be transferred to anyone else under any circumstances. Change of dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. This is a regulation of the Peruvian government and not Manu Jungle Tour.
- Safety: In extreme cases when the “Inca Trail to Machu Picchu” is declared closed for safety reasons, Manu Jungle Tour will replace your trek with an alternative trek.
- Identification: Those who booked with a Student ID must bring that physical ID with them on the trek. Failure to show this to Park Rangers will result in denied entry.
4. Medical Information
You must advise Manu Jungle Tour of any medical problems or allergies you may have.
- Physical Fitness: You need to be in good physical health. If you are over the age of 70, you will need to present a current good health medical certificate.
- Responsibility: You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and vaccinations.
- Right to Deny Travel: The Tour Operator reserves the right to deny you permission to travel or participate if your physical or mental condition renders you unfit for travel or if you represent a danger to yourself or others.
- Travel Insurance: It is strongly encouraged to purchase Travel Insurance to protect you in case of medical emergencies or tour cancellations.
5. Tours and Treks
- Payment: All balances must be paid in cash, Western Union, Bank Transfer, or PayPal prior to the briefing held the night before your tour. Visa incurs a 5% service fee and PayPal incurs a 5.5% service fee.
- Assistance: If you become ill or injured on the trail and are unable to continue, a porter will be provided to accompany you back. Helicopter air lifts and medical assistance are at the expense of the trekker.
- Liability: Manu Jungle Tour does not take responsibility for unfavorable weather conditions, natural catastrophes, strikes, accidents, illness, or loss of personal items. We reserve the right to modify or cancel the program due to unforeseen conditions.
- Language: All tours are conducted in English.
6. Delays
Any costs, whether direct or incidental, incurred by the customer as a result of delays caused by bad weather, trail conditions, river levels, road conditions, transportation delays, sickness, or government intervention which are beyond the control of the company will not be reimbursed.
Thank you so much for choosing Manu Jungle Tour!